Dynamic Phone System

A custom experience that adjust throughout the day.

Under the hood

A customized phone experience based on intelligence.

Integrated messaging

Manage guest conversations across locations from our tool. Multiple users can simultaneously communicate with guests. Add labels to conversations for reporting and searching.

Analytics and reporting

Run analytics across locations to see how guests are using the system. Identify trends and solve critical issues before they become widespread.

Cloud based

One place to manage your phones across every location. Access our tool in the cloud from anywhere and on any device.

Dynamic experiences

Every caller gets a custom experience based on what they're trying to accomplish, while optmizing for the business. For instance routing calls to the in-store staff during the lunch rush may result in a poor experience so our algorithm will discourage that option.

Meet our webtool

Use our tool to manage guest conversations across locations. Multiple users can simultaneously communicate with guests and add labels to conversations for reporting and searching. Easily run reports to gain insight and share that data with store managers to improve operations.

Schedule Demo

Scheduling

Route calls and text messages based on time of day, day of week, during holidays, special events, or during inclement conditions.

Intelligence

Utilizing IBM Watson, our system can identify language and message sentiment. Our tool also uses heuristics to fix broken or transposed messages.

Integrations

We integrate with order management systems, loyalty providers, and POS platforms, in order to gain more insight into what customers may want. More data makes our tool smarter.

Alerts

Managers and support staff can receive instant text alerts based on message content so that urgent issues like food borne illness or hospitalization can receive immediate attention.

Spam detection

YepChat blocks 99% of robocalls so your staff's time isn't wasted. Our tool also detects spam text messages so only high-value messages get through.

Automated messages

Using our business rules engine we can reply to guests with the answer to their question. Our system also replies to guests to let them know that their message was received.

Let's Chat

We'd love to show you how we are helping restaurant brands improve their phone and guest experience with YepChat.

Book a Demo

Frequently Asked Questions

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Can I use my existing number with YepChat?

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Yes, if you already have one or more phone numbers for your restaurant, you can move them to YepChat through a process known as porting. We’ll handle the port and ensure everything goes smoothly.