YepChat powers the phone experience for thousands of restaurants nationwide. Cloud based IVR phone system with dynamic options, text enabled, scalable.
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Most restaurants neglect their phones because until now there have been no good solutions. The phone rings and someone scrambles to pick it up. They do their best, but customers wait on hold and calls are dropped. Headquarters has no visibility into how bad the phone experience actually is and how it affects their bottom line.
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Convert calls to digital customers and everyone wins.
Allow the in-store team to focus on the people in front of them, while still taking care of callers.
Use adaptive call routing to handle 3rd party delivery calls.
Free up valuable staff time with fewer calls.
Communicate on the platform people prefer, text.
Manage the phone experience across all stores with one tool.
Track your calls like you track customers and sales.
Every call should be treated differently, now they can.
We'd love to show you how we are helping restaurant brands improve their phone and guest experience with YepChat.
Our phone was always ringing and we couldn’t keep up with the volume. Now, we are able to staff one less person due to the ease of YepChat. The ability to get information out to our callers and easily answer simple questions without getting on a lengthy call while guests are checking in has been extremely valuable to us. I would recommend this service for anyone that has a high volume of calls or lack of staffing to answer calls.
It has allowed us to quickly and efficiently provide basic information about our restaurants, which constitutes many of our calls. The ability to text the customer links to our digital ordering channels, and directions is a huge advantage to our traditional way of handling these requests. The insights and analytics have been invaluable to our operational leadership, and their support team has been knowledgeable, prompt, and courteous. I highly recommend YepChat to those looking to improve their call-handling efficiency."
Our reservations have increased significantly over the past couple of weeks. Super awesome! it is so nice that our phone does not ring constantly during service. We are big fans.
To be honest, you are one of my favorite vendors, as you are always so helpful and understanding.
Thanks for all that you do!
“The YepChat location is doing much much better than the other stores...it helps dramatically. When I looked the store with the highest online order volume had 15 orders, Huntsville had 50!”
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Yes, if you already have one or more phone numbers for your restaurant, you can move them to YepChat through a process known as porting. We’ll handle the port and ensure everything goes smoothly.
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